Communication Programmes
Communication Programmes
Communication Programmes
Managing Difficult Behaviours
Duration: 1 day
Content & Target Audience:
As a manager, you’re likely to have a number of different team members; some easier to manage than others. Recognising and understanding the causes of difficult behaviour and of course, dealing with it are vital skills to develop. This one-day training session shows you exactly how to do that.
Outcome & Benefits:
This programme provides an opportunity to explore and develop your own skills in managing difficult behaviours, making you a more effective manager and communicator. You’ll explore not only what the difficult behaviours are and the reasons behind them, but also how to address the issues and cope with the behaviours identified.
Questioning Skills
Duration: 1 day
Content & Target Audience:
At the heart of good communication is the ability to question and listen effectively. Through effective questioning we can uncover vital information, gather ideas and thoughts from other people and truly understand the emotional context of a situation. The ability to question effectively is at the heart of all internal and external communication. This programme is a “must” for anyone who wants to develop high quality working relationships with their colleagues and customers.
Outcome & Benefits:
Whatever our job the ability to question and listen well cannot be over emphasised. Together we will develop your skills in demonstrating why questions are important, how different techniques can be useful and the various ways in which we can use these techniques. You will approach conversations with a new insight that will enable you better understand the needs and positions of your colleagues, associates and customers.
The Art of Negotiating
Duration: 1 day
Content & Target Audience:
Negotiation is part of our everyday lives. Sometimes, we negotiate without even realising we’ve negotiated; other times we don’t negotiate at all, often leading to damaging results. This programme emphasises the importance of good negotiations and is aimed at supervisors, team leaders and managers. It also provides an excellent opportunity for your ‘rising stars’ and is an excellent refresher for those whose skills in this area need to be developed.
Outcome & Benefits:
Although there are many different approaches to negotiation, we compare two approaches during this programme. Our structured method ensures you will leave the programme with a first-class understanding of the approaches you could take when negotiating and helps you feel more confident when you’re faced with a situation that requires some negotiation.
Neuro-Linguistic Programming
Duration: 1 day
Content & Target Audience:
We all interpret situations through our own perceptions, thereby creating a reality. However, through the use of Neuro-Linguistic Programming, we can change our own ‘reality’ and that of other people helping us all to see things in a more positive and encouraging light. This programme is a must for you and your colleagues to enable you to enter productive and comfortable rapport with team-members, associates and customers.
Outcome & Benefits:
Our Neuro-Linguistic Programming Programme provides you with the opportunity to develop your skills in communication and in particular to help you develop new tools and techniques. You’ll leave the programme with a new, successful and rewarding approach to engaging with others, building rapport and developing great relationships.
Workplace & Personal Assertiveness
Duration: 1 day
Content & Target Audience:
Being assertive is all about expressing yourself with confidence without resorting to passive, aggressive or manipulative behaviour. This session provides you with guidance on how to become more assertive and build self-confidence, assisting anyone who wants to increase their professional or personal effectiveness.
Outcome & Benefits:
By developing assertiveness and becoming aware of our own strengths and weaknesses, we can modify our behaviour for greater effectiveness in social and business interactions, enabling us to achieve greater work productivity. It also helps put you in control of your daily activities making you more able to overcome stressful work situations.
Better Body Language for Business
Duration: 1 day
Content & Target Audience:
All of us use body language to communicate messages; both consciously and unconsciously, dropping clues about what’s going on in our thoughts. However, we need to be able to read body language in the workplace, when meeting potential clients and in managing difficult situations. We can all do this to a certain extent, but the more you understand body language, the more effective you become as a communicator.
Outcome & Benefits:
Once you’ve attended this training programme, you’ll be more aware of and able to identify subtle clues to what others are saying with their body language. Not only will this improve your communication skills, but you’ll be able to use your skills in situations such as sales visits, interviews, presentations and normal day to day interactions.
Presentation Skills
Duration: 1 day
Content & Target Audience:
In a survey of middle and senior managers, giving a presentation came out top in things they feared the most. Death was eighth, indicating that most of us would rather die than stand up and present! On this interactive programme, our aim is to help you deliver memorable presentations confidently, helping you establish yourself as professional, well-organised and credible.
Outcome & Benefits:
During the training, you’ll receive guidance on the qualities of an effective presenter helping you feel more confident when you deliver a presentation. We’ll be covering appearance and attitude, the importance of good eye contact, how to present with knowledge and enthusiasm along with ideas about planning and presentation. You’ll leave the session with the techniques and tools required to make a great job of presenting.
Communicating Difficult Messages
Duration: 1 day
Content & Target Audience:
We all have to communicate difficult messages, whether it’s telling a member of your team that you’re not happy with their performance through to negotiating a price with a potential client. The hardest part is always what to say and how to say it; this programme shows you exactly how to do that. You’ll learn the best method of relaying information, taking into account the message and the individuals involved and is an essential skill for managers, supervisors and team leaders.
Outcome & Benefits:
Following this training programme, you’ll learn tools and techniques to help with delivering difficult messages with suggestions of what to say in different scenarios. We also show you how to say the message to the person involved in a way that supports them and helps boost their confidence.